Returns and Refunds Policy

Last updated: May 2026 Effective date: May 2026

1. Our Philosophy on Handmade Art

Before you read the specific terms of this policy, we want you to understand something important about what you are buying from Liquid Alchemy — because it shapes everything in this document.

Every piece in the Liquid Alchemy collection is made by hand, in our studio in Pune, one piece at a time. Resin is a living medium. It responds to temperature, humidity, the way pigment is introduced, the angle of a pour, the movement of a brush — a thousand small decisions and conditions that cannot be perfectly replicated twice. This is not a limitation. It is what makes each piece an original.

When you own a Liquid Alchemy piece, you own something that has never existed before and will never exist again in exactly that form. The depth of colour, the way light travels through a translucent layer, the organic edge of a geode formation — these are the fingerprints of the craft. They are not defects.

We take immense care in every product we make. We pursue quality and precision to the fullest extent that handcraft allows. But we do not produce factory-replicated objects. The product you receive will be true to what was shown and described — but it will not be an identical pixel-perfect copy of the photograph. Slight variations in colour, pattern, texture, and finish are inherent to handmade resin art. These variations are what make your piece yours.

We ask that you read this policy, and our product listings, with this understanding. A product that has a natural organic variation from its photograph is not a defective product. A product that has a genuine manufacturing fault — one that is clearly visible, materially affects its appearance, and directly contradicts what was shown and described — is a different matter entirely, and one we will always take seriously and resolve.

2. Scope of This Policy

This Returns and Refunds Policy applies to all physical products purchased through the Liquid Alchemy shop at liquidalchemy.in.

It does not apply to:

Workshop registrations — governed by Section 6.7 of our Terms of Use
Online course enrolments — governed by Section 7.2 of our Terms of Use
Digital products or student portal access

3. Change of Mind Returns

We do not accept returns on the basis of a change of mind.

All Liquid Alchemy products are handcrafted originals. Because each piece is made individually and is one-of-a-kind, we are not in a position to resell a returned piece as new. We encourage you to review product photographs, descriptions, and dimensions carefully before placing your order. If you have any questions about a product before purchasing, please contact us via WhatsApp (8483829386) or email before placing your order — we are happy to share additional photographs, answer specific questions, or help you choose the right piece.

4. Customised and Custom-Made Products

Products made to order with specific customisation — including custom colours, personalised text, custom dimensions, or any product made fresh based on your specifications — are non-returnable and non-refundable once production has commenced.

By placing a customised order, you confirm that you have reviewed and approved the product specifications discussed with us at the time of order confirmation.

For large commissioned projects, the terms of any deposits paid, production milestones, and cancellation rights are agreed in writing between you and Liquid Alchemy at the time the commission is confirmed. Those agreed terms govern the commissioned order.

5. Transit Damage

We package every product with care. However, the nature of courier transit in India — especially for fragile handmade art pieces — means that occasional transit damage can occur despite our best packaging efforts. We take transit damage seriously and will always work with you to resolve it.

5.1 How to report transit damage

You must report transit damage to us within 48 hours of delivery of the product. Reports made after 48 hours cannot be accepted as we are unable to verify that the damage occurred during transit rather than after delivery.

To report transit damage, please WhatsApp us on 8483829386 or email us at [your contact email] with the following:

Your order number
A clear unboxing video showing the condition of the outer packaging and the product as it was unpacked — this is the most important evidence and we strongly recommend filming every unboxing
Clear photographs of the damage, including close-up images of the affected area and images of the packaging

5.2 Our resolution for transit damage

Once we have reviewed your report and evidence, we will offer one of the following resolutions at our discretion:

Replacement: We will remake and dispatch a replacement piece. As all products are handmade, the replacement will be made to the same standard and specifications as the original but will naturally have its own unique character as described in Section 1.
Full refund: If we are unable to remake the product — for example, if it has been discontinued or if the materials used are no longer available — we will issue a full refund to your original payment method within 7 business days of approval of your claim.

We reserve the right to decline a transit damage claim if the evidence submitted is insufficient to confirm that the damage occurred during transit, or if the 48-hour reporting window has not been met.

5.3 Our strong recommendation — film your unboxing

We cannot stress this enough. An unboxing video is the single most effective protection you have if your order arrives damaged. It takes 60 seconds and can make the difference between a smooth resolution and a disputed claim. Please make it a habit to film your unboxing for any fragile or valuable items you receive through courier.

6. Wrong Product Delivered

If you receive a product that is different from what you ordered — the wrong item, the wrong size, or the wrong personalisation — please contact us within 48 hours of delivery with:

Your order number
A photograph of the product you received
A photograph of the packaging label

We will arrange collection of the incorrect item at our cost and dispatch the correct product to you. If the correct product is unavailable, we will issue a full refund.

7. Quality Defects

We stand behind the quality of every piece we make. If you believe your product has a genuine manufacturing defect — one that is clearly visible, materially affects the appearance of the product, and directly contradicts what was shown and described in the product listing — please contact us within 7 days of delivery.

7.1 What qualifies as a genuine manufacturing defect

The following are examples of issues we would consider genuine manufacturing defects:

Structural cracks or breaks not caused by transit or mishandling after delivery
Significant and pervasive yellowing that was not visible in the product images and was not disclosed in the product description
Large surface bubbles or voids that dominate the visible face of the product and materially contradict the appearance shown
A finish that is substantially and obviously different from what was described and shown — for example, a product described and shown as high-gloss that has been delivered with a completely matte or unfinished surface

7.2 What does not qualify as a defect

The following are characteristics inherent to handmade resin art and do not constitute manufacturing defects:

Minor colour variation from product photographs — screens display colours differently, and natural variation between batches of pigment is expected
Small organic bubbles that are subtle, within the body of the resin, and do not dominate the surface — these are a natural feature of the resin curing process
Variation in the exact pattern, flow, or formation of resin effects such as waves, geode patterns, or cells — no two pours are identical
Minor surface texture variations
Slight differences in the exact shade or intensity of a colour compared to the photograph
The unique, one-of-a-kind character described in Section 1 of this policy

We ask that you use reasonable judgement when assessing quality. A piece that is beautiful, well-made, and true to its description — but slightly different from its photograph in ways that are natural and inherent to handmade resin art — is not a defective piece. It is a handmade original.

7.3 How to report a quality defect

Your order number
Clear photographs of the issue you are reporting
A description of the specific defect and why you believe it constitutes a manufacturing fault

We will review your report and respond within 3 business days. Where we agree that a genuine manufacturing defect exists, we will offer a replacement or refund at our discretion. Where we are unable to agree that the issue constitutes a defect under the terms of this policy, we will explain our assessment to you clearly.

8. Refund Process

Where a refund has been approved under this policy, we will process it as follows:

Refunds will be issued to the original payment method used at the time of purchase
Online payment refunds will be processed within 7 business days of approval of your claim — the time for the amount to reflect in your account depends on your bank or payment provider
For payments made via UPI or bank transfer, refunds will be made directly to the source account within 7 business days
We will confirm the refund to you via WhatsApp once it has been processed on our end

9. Products Damaged After Delivery

Liquid Alchemy is not responsible for damage to products that occurs after delivery. This includes damage caused by dropping, improper storage, exposure to heat or direct sunlight, use of incorrect cleaning products, or any other mishandling after the product has been received in good condition.

We provide care instructions for all resin products on our Care Guide page at liquidalchemy.in. We strongly recommend reading the care guide after receiving your product to ensure it retains its beauty for years.

10. Consumer Rights Under Indian Law

Nothing in this policy is intended to exclude or limit any rights you have under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection legislation. If you believe your statutory consumer rights have been violated, you may contact the National Consumer Helpline at 1800-11-4000 or approach the appropriate consumer forum.

11. Contact Us

For any returns, refund, or product quality enquiries:

WhatsApp / Phone: 8483829386

Email: [your contact email]

Website: liquidalchemy.in/contact

We respond to all product enquiries within 24 hours on business days. We are committed to resolving every genuine issue fairly and promptly — our reputation is built on the trust of every customer who brings a Liquid Alchemy piece into their home.

This Returns and Refunds Policy was last reviewed and updated in May 2026.

Liquid Alchemy | Hadapsar, Pune, Maharashtra, India | liquidalchemy.in